Frequently Asked Questions

Serving hotels, restaurants, and retail outlets in cities all around the world, we receive many questions about our products and services.
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We have summarized the most frequently asked questions, but if you have any questions that are not listed, we are happy to answer them as well.

How do you guarantee enough flexibility for country or property specific settings when configuration is handled centrally?

Shiji Enterprise Platform guarantees flexibility by setting up a small number of zones to reflect bespoke requirements in each area. Hotels are created last, and then only connected to applicable configuration zones.

How long does it to take to add new properties?

By setting up a small number of zones and creating hotels last to connect to the applicable configuration zones, users can efficiently set up new properties in minutes versus days.

How do you handle changes or updates after implementation?

After implementation, there is simplified ongoing central updating because hotel configuration is linked, not copied.

Questions on
Installation

Questions on
Operations

What impact does cloud-based technology have on the overall product performance?

The concept of cloud-deployed microservices and event-driven architecture (EDA) ensures fast connectivity and low latency. Additionally, deployment is de-centralized in multiple locations, rather than on-premise.

Which data protection certifications do you comply with?

Full data protection compliance regarding ISO27001, GDPR, CSL and others.
GDPR consumer rights including consent management and [automated] consent execution.
Physical personal data storage based on local legal requirements, including gaming law and other similar laws.
Unified API for single global profile, regardless of physical storage, including match and merge.

Do you integrate with customer systems to allow for federated SSO functionality?

Yes, we safely allow security (SSO) integration with customer systems.

What are the advantages of the API-First concept?

API-First ensures real-time and seamless accessibility by any application. Furthermore, it allows for full customization - for example, in terms of UI.

How many APIs do you currently have?

We currently offer 700+ APIs.

How is storage handled to ensure PII compliance?

Storage and access are handled via separate API layers. This ensures profiles are stored in their appropriate jurisdiction while global data access is handled based on profile replicates. Furthermore, hotel chain-owned profiles are stored separately from partner-owned profiles.

Is profile access possible in real-time?

Any application can seamlessly access profiles in real-time via the API.

Questions on
API

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Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.